LINK BUSINESS COMMUNICATIONS
DEALER & REFERRAL PARTNER PROGRAM
TERMS AND CONDITIONS

1. PROGRAM OVERVIEW
The Link Business Communications Dealer & Referral Partner Program ("Program") allows approved partners ("Dealer") to refer prospective customers to Link Business Communications ("Link") in exchange for recurring commissions and performance bonuses based upon qualifying customer accounts.
Participation in this Program constitutes acceptance of these Terms and Conditions.
2. DEALER STATUS LEVELS
Dealer commission levels are determined by referral activity and may be adjusted by Link in accordance with the following guidelines:
ACTIVE DEALER
* Commission Rate: 20% of qualifying monthly recurring revenue.
* Qualification: At least one Qualified Referral submitted within the preceding six (6) months.
INACTIVE DEALER
* Commission Rate: 15% of qualifying monthly recurring revenue.
* Qualification: No Qualified Referrals submitted during the preceding six (6) months.
DORMANT DEALER
* Commission Rate: 10% of qualifying monthly recurring revenue.
* Qualification: No Qualified Referrals submitted during the preceding twelve (12) months.
Dealer status shall be reviewed monthly and adjusted based upon referral activity.
PERMANENT INACTIVE STATUS
Any Dealer who fails to submit a Qualified Referral for a continuous period of eighteen (18) months shall be deemed Permanently Inactive.
Upon designation as Permanently Inactive:
* All future commission payments shall cease.
* All rights under this Program shall terminate.
* Any commissions earned prior to the effective date of Permanent Inactive Status shall remain payable if otherwise due.
* Reinstatement shall be at the sole discretion of Link and may require execution of a new Dealer Agreement.
Link reserves the right, but shall not be obligated, to provide notice prior to designation of Permanent Inactive Status.
3. QUALIFIED REFERRALS
A Qualified Referral must:
* Be submitted directly by the Dealer.
* Be a new prospective customer not currently engaged in discussions with Link.
* Include the name and contact information of the primary decision maker or authorized representative responsible for telecommunications purchasing decisions.
* Be accompanied by the Dealer's recommendation, introduction, or endorsement of Link.
* Be made with the knowledge and consent of the prospective customer.
* Be a prospect who is expecting communication from Link.
* Result in a completed discovery call, onsite meeting, proposal request, or formal quotation issued by Link.
* Be deemed a legitimate business opportunity by Link.
The following do not constitute Qualified Referrals:
* Purchased lead lists.
* Publicly available contact information.
* Cold leads.
* Business cards provided without prior authorization.
* Unsolicited prospect information.
* Contact information submitted without the prospect's knowledge or consent.
Submission of contact information alone does not constitute a Qualified Referral.
Link shall have sole discretion in determining whether a referral qualifies under this Program.
4. COMMISSIONS
Dealers shall receive recurring commissions based upon their current Dealer Status Level and qualifying monthly recurring revenue collected by Link from referred customer accounts.
Commissions are calculated only upon recurring service revenue actually collected by Link.
Commissions shall not be paid on:
* Equipment sales.
* Installation charges.
* Taxes.
* Regulatory fees.
* Surcharges.
* One-time service fees.
* Delinquent accounts.
* Accounts subject to unresolved billing disputes.
5. NEW ACCOUNT BONUS
In addition to recurring commissions, Dealers shall receive a one-time New Account Bonus of Two Hundred Fifty Dollars ($250.00) for each referred customer account that:
* Results in a signed service agreement with Link.
* Includes a minimum of five (5) active system users at the time of installation.
* Is successfully installed and activated.
* Remains active and in good standing for at least sixty (60) days following installation.
The New Account Bonus shall be paid with the next regularly scheduled commission payment following satisfaction of these requirements.
For purposes of this Program, "system users" shall mean active users licensed or configured on the customer's communications system at the time of installation, as determined by Link.
Link reserves the right to verify user counts and determine bonus eligibility.
6. DEALER PROTECTION PERIOD
Once a Qualified Referral is accepted by Link, the Dealer shall retain ownership of that opportunity for a period of twelve (12) months from the referral date.
If the opportunity results in a sale during the protection period, the referring Dealer shall receive all commissions and bonuses otherwise due under this Program.
7. COMMISSION ELIGIBILITY
Commissions are payable only while:
* The referred customer remains an active paying customer.
* The Dealer remains in good standing.
* The Dealer complies with these Terms and Conditions.
If a customer disconnects service, ceases payment, or otherwise terminates service, commissions associated with that customer shall immediately cease.
8. PAYMENT SCHEDULE
Commissions and bonuses shall generally be paid monthly within thirty (30) days following the end of the billing period in which qualifying revenue is collected.
Link reserves the right to delay payment while investigating:
* Referral ownership claims.
* Billing discrepancies.
* Customer disputes.
* Program compliance concerns.
9. NON-EXCLUSIVITY
Participation in this Program is non-exclusive.
Dealers may represent other service providers, and Link may engage other referral partners, dealers, agents, or sales representatives without restriction.
10. CUSTOMER OWNERSHIP
All customers referred under this Program shall become customers of Link Business Communications.
Link retains sole authority regarding:
* Pricing.
* Quotations.
* Service offerings.
* Billing.
* Technical support.
* Renewals.
* Upgrades.
* Contract terms.
* Customer relationship management.
11. PROGRAM MODIFICATIONS
Link reserves the right to modify:
* Commission structures.
* Bonus programs.
* Qualification requirements.
* Payment schedules.
* Program rules.
Any modification shall become effective upon thirty (30) days written notice.
Changes shall apply prospectively and shall not affect commissions already earned.
12. TERMINATION
Either party may terminate participation in this Program at any time upon written notice.
Following termination:
* No commissions shall be earned on future sales generated after termination.
* Existing recurring commissions on previously referred active customer accounts shall continue only if the Dealer was not terminated for fraud, misrepresentation, unethical conduct, or material violation of these Terms.
Link may immediately terminate participation for:
* Fraud.
* Misrepresentation.
* Unethical business practices.
* Violation of these Terms.
* Conduct that may damage the reputation of Link Business Communications.
13. INDEPENDENT CONTRACTOR STATUS
The Dealer is an independent contractor and is not an employee, partner, joint venturer, franchisee, or legal representative of Link.
Nothing contained herein shall create an employment, agency, partnership, or joint venture relationship.
14. LIMITATION OF LIABILITY
Link shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of participation in this Program.
15. GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania.