Business SMS & MMS Text Messaging

Text With Customers Using Your Business Phone Number

Your customers text every day. Now your business can communicate with them the same way.

Link Business Communications offers business SMS and MMS text messaging that allows your team to send and receive text messages using your business phone number—without giving customers personal cell phone numbers.

From quick questions and appointment confirmations to photos, updates, and customer service conversations, business texting gives customers another convenient way to communicate with your company.

Turn Your Business Number Into a Text-Enabled Number

Your business phone number doesn't have to be limited to voice calls.

With business SMS messaging, compatible business numbers can be enabled to send and receive text messages, giving customers the ability to contact your company using a communication method they're already comfortable with.

When a customer texts your business, your team can respond through the appropriate business communications application rather than using an employee's personal texting account.

That means your business identity stays consistent whether the customer calls or texts.

What Is Business SMS?

SMS (Short Message Service) is standard text messaging.

Businesses can use SMS for quick, convenient communication such as:

• Appointment confirmations and reminders

• Scheduling updates

• Customer questions

• Order and service updates

• Follow-up messages

• Sales inquiries

• Delivery information

• Customer support

• Simple notifications

Instead of playing phone tag or waiting for an email response, a short text message can often handle the conversation in seconds.

What Is Business MMS?

MMS (Multimedia Messaging Service) expands business texting beyond simple text.

MMS allows compatible messaging services to exchange multimedia content such as photos and other supported attachments.

That can be particularly useful for businesses that need customers or employees to share visual information.

A customer may be able to send a picture of a product, equipment problem, damaged item, project location, or other information directly through a messaging conversation with your business.

Your team can respond from the same business communication platform.

Keep Personal Cell Phone Numbers Personal

Employees shouldn't have to give customers their personal cell phone numbers just because texting is convenient.

With a text-enabled business phone number, employees can communicate with customers while maintaining separation between personal and business communications.

Customers interact with the company—not an employee's private mobile number.

This helps create a more professional customer experience while giving your team the convenience of modern messaging.

Text From Your Computer or Mobile Device

Business texting isn't limited to a traditional desk phone.

Depending on your Link Business Communications solution, users can access communications through supported desktop, web, and mobile applications, allowing employees to manage business conversations from the devices they already use throughout the day.

Your business communications can travel with you while your customers continue using the same business number they already recognize.

One Number. Multiple Ways to Communicate.

Customers shouldn't have to remember one number to call your company and another number to send you a text.

A modern business communications platform can bring multiple communication methods together.

Voice calls, SMS text messaging, MMS messaging, mobile applications, desktop communications, and other unified communication features can all become part of a more connected customer experience.

Customers simply choose the communication method that works best for them.

Business Text Messaging for Sales and Customer Service

SMS and MMS can be particularly valuable for businesses that communicate directly with customers throughout the day.

Business texting can help sales and customer service teams quickly answer questions, confirm details, provide updates, and continue conversations when a telephone call isn't necessary.

For example, a customer could text:

“Are you available tomorrow morning?”

Your business can respond without requiring a phone call or lengthy email exchange.

Simple. Fast. Convenient.

Designed for Business Communication

Business SMS isn't the same as employees casually texting customers from personal phones.

Business messaging needs to consider number registration, carrier requirements, messaging policies, customer consent, and appropriate business use.

Link Business Communications can help configure your business messaging capabilities and guide you through the setup and registration requirements associated with enabling SMS and MMS on supported business numbers.

Bring Text Messaging Into Your Business Phone System

Today's business phone system should do more than make and receive telephone calls.

With Link Business Communications, your communications platform can bring together business voice, SMS and MMS messaging, mobile communications, desktop applications, and unified communications into one modern solution.

Whether your employees are sitting at their desks, working remotely, or using their mobile devices, they can stay connected to customers while maintaining your company's professional identity.

Start Texting With Your Customers

Give your customers another easy way to reach your business.

Link Business Communications can help you add SMS and MMS messaging to your business communications system, allowing your team to communicate by text while keeping personal numbers private and your business identity consistent.

Add SMS & MMS to Your Business Communications

Contact Link Business Communications to learn how business text messaging can work with your phone system.

We'll help determine whether your existing business number can support messaging, explain the registration process, and configure a solution that makes communicating with your customers easier.

Call it. Text it. One business number. One connected communications experience.