Business Communications for Professional Services & the Trades

For contractors and service businesses, the office isn't always where the work happens. Your employees may spend most of the day at customer locations, on job sites, traveling between appointments, or working from service vehicles. Link Business Communications provides modern Hosted VoIP and Unified Communications solutions that help keep your office, field employees, and customers connected wherever the work takes place.

Our systems are a great fit for HVAC companies, electricians, plumbers, general contractors, construction companies, property service businesses, repair companies, landscapers, and other professional trades that need reliable communications without tying employees to a desk.

Take Your Business Phone With You

With a modern VoIP system, your business phone number doesn't have to stay at the office.

Employees can use a mobile application on their smartphone or an application on a laptop or tablet to place and receive calls through the company's phone system. That means a technician, project manager, estimator, or owner can remain reachable while working in the field without having to give customers a personal cell phone number.

Outgoing calls can display the company's business number, helping maintain a consistent and professional identity whether the call originates from the office or a job site.

Never Miss an Important Customer Call

For many service businesses, a missed phone call can mean a missed job.

Link can configure your system to help incoming calls reach the right people through ring groups, auto attendants, call forwarding, mobile applications, customized schedules, voicemail-to-email, and advanced call routing.

Calls can ring office personnel, field employees, or multiple team members depending on how you want your business to operate. After-hours and weekend calls can also be handled differently from calls received during normal business hours.

The system works around your business — not the other way around.

Connect the Office and the Field

Your dispatcher may be at a desk while your technicians are spread across an entire service area. Your estimator may be meeting with a customer while the owner is checking on another project.

Hosted VoIP brings everyone together under one business communications system.

Employees can call one another by extension, transfer customer calls, access voicemail, and communicate using the same system regardless of whether they're sitting in the office or working remotely.

Built to Grow With Your Business

Adding another employee shouldn't require replacing your phone system.

Cloud-based communications make it easy to add users, extensions, phone numbers, departments, and even additional locations as your company grows. A business can start with only a few employees and continue using the same communications platform as it adds trucks, technicians, office personnel, and new service areas.

Keep Your Business Reachable

Power outages, internet problems, severe weather, and other unexpected events can temporarily make your physical office unavailable.

With Hosted VoIP, your communications aren't dependent on a traditional PBX sitting inside the building. Calls can be redirected to mobile devices, alternate locations, or other predetermined destinations, helping your company remain accessible to customers even when the office isn't.

Hands-On Installation and Support

Running a service business is demanding enough. You shouldn't also have to become your company's phone technician.

Link Business Communications takes a hands-on approach to installation, programming, number porting, setup, and ongoing support. We work with you to understand how calls should flow through your business and configure the system accordingly.

And with our Client Care Package, covered desk phones that need replacement can be replaced at no additional cost, helping eliminate another unexpected equipment expense.

Professional Communications Without the Big-Business Complexity

You don't need hundreds of employees to benefit from modern business communications.

Whether you're a small contractor with a few employees or an established service company with multiple locations and a fleet of technicians, Link can provide a system designed around the way you work.

Stay connected to your office. Stay connected to your team. And most importantly, stay connected to your customers.

Let Link Business Communications show you how simple modern business communications can be.