Business Communications for Healthcare & Medical Offices

For a medical practice, reliable communication isn't simply a convenience — it's an important part of the patient experience. Patients need to reach the right office, staff members need to communicate efficiently, and your phone system needs to keep up with a busy environment.

Link Business Communications provides modern Hosted VoIP and Unified Communications solutions for physician practices, dental offices, specialty providers, clinics, therapy practices, veterinary offices, and other healthcare organizations. Whether you're replacing an aging phone system, opening another location, or looking for better technology and support, Link can build a communications solution around the way your practice actually operates.

Make It Easier for Patients to Reach the Right Person

Medical offices often handle a high volume of incoming calls for appointments, billing, referrals, prescriptions, records, and general questions. A properly designed phone system can help organize those calls and get patients where they need to go.

Link can configure auto attendants, departments, call groups, extensions, schedules, voicemail, and customized call routing around your practice's workflow. Instead of forcing your staff to adapt to the phone system, we design the phone system to work around your staff.

Connect Multiple Offices

For practices operating from more than one location, Hosted VoIP can bring your offices together under one communications platform.

Employees can transfer calls between locations, use extensions across multiple offices, and maintain consistent call handling throughout the organization. Adding another provider, employee, department, or location can also be considerably easier than expanding a traditional PBX system.

Your communications can grow along with your practice.

Keep Your Staff Connected

Modern healthcare isn't always confined to one desk or one building. Authorized employees can use mobile and desktop applications to place and receive business calls from smartphones, laptops, or tablets, providing additional flexibility when working between locations or away from their desks.

Calls can still present the practice's business identity, helping employees stay connected without relying on personal phone numbers for professional communications.

Replace Aging Phone Equipment Without the Headache

Many medical offices continue to use older PBX systems because changing something as important as the phones can seem disruptive.

That's where Link's hands-on approach makes a difference.

We help manage the transition from beginning to end, including system planning, programming, number porting, phone installation, testing, and switchover coordination. Existing business telephone numbers can typically be retained, and we carefully plan the new system before transitioning service.

Our objective is simple: modernize your communications while minimizing disruption to your staff and patients.

Communications That Help Keep Your Practice Accessible

Internet outages, power failures, severe weather, building problems, and other unexpected events can make it difficult or impossible for employees to work from their normal location.

Because Hosted VoIP isn't dependent on a traditional phone server located inside your office, calls can be redirected to alternate locations, mobile devices, or other predetermined destinations when appropriate.

That added flexibility can help your practice remain accessible when circumstances don't go according to plan.

Hands-On Service After Installation

A great phone system isn't very useful if getting support becomes a project of its own.

Link Business Communications believes support should be personal and accessible. We don't simply ship phones and hand your staff an instruction sheet. We assist with installation and programming, and we're still here after the system goes live when you need help, want to make a change, or need to add another user.

Our Client Care Package also provides no-cost replacement of covered desk phones that need to be replaced, helping eliminate another potentially unexpected equipment expense.

A Better Communications Experience for Your Practice

From a small independent medical office to a growing multi-location healthcare organization, Link can provide the technology, flexibility, and support needed to modernize your communications.